Privacy policy

Who we are

Payroon is a digital wallet service. We decide how your personal data is used. For privacy questions write to support@payroon.com.

What we collect

Account details (name, email, phone, country, hashed password and PIN); identity documents you upload for verification (ID, selfie, proof of address); transaction records (deposits, withdrawals, transfers, Njangi activity); technical data (IP address, device and session information); and messages you send us.

How we use it

To run your wallet and process payments, verify your identity, prevent fraud, send notifications, answer your questions, meet our legal obligations and improve the service.

Who we share it with

We do not sell personal data. We share what is needed with payment partners to carry out your transactions, and with authorities when the law requires it.

How long we keep it

Transaction records are kept for 7 years. Account data is kept while your account is active and for 2 years after closure. Verification documents are kept for 5 years after closure.

Security

Passwords and PINs are stored as one-way hashes. Connections use HTTPS. Access to personal data is limited to staff who need it. See the Security page for details.

Your choices and rights

You can access and correct your data, control whether others can find you in your privacy settings, and ask us to delete data we are not required to keep. Write to support@payroon.com.

Contact

Privacy: support@payroon.com. Compliance: compliance@payroon.com.